FAQs

Frequently Asked Questions

Do you make custom furniture?

Yes — custom work is at the heart of what we do. "You dream it, we make it" isn't just our tagline, it's how most of our pieces come to life. Whether you have a Pinterest board, a photo from a magazine, or just an idea in your head, bring it to our showroom or send it to us on WhatsApp/Instagram and our team will walk you through fabric, finish, and sizing options before production begins.

What materials and finishes do you work with?

Our pieces are handcrafted using solid wood frames, premium upholstery fabrics, velvets, and leathers, with a range of finishes from classic walnut and matte lacquer to contemporary brass and marble accents. If you're matching an existing interior palette, bring a fabric swatch or paint sample to your showroom visit and we'll help you find the closest match.

How long does an order take?

Ready-stock pieces are typically available for delivery within a few days. Custom and made-to-order furniture generally takes 3–6 weeks depending on the complexity of the piece, fabric availability, and current order volume. We'll confirm an estimated timeline when you place your order and keep you updated along the way.

Do you deliver outside Lahore?

Yes, we deliver across Pakistan. Delivery within Lahore is typically quicker and can include white-glove placement and setup; deliveries to other cities are coordinated through our trusted logistics partners. Delivery timelines and charges vary by location and order size — our team will confirm exact details when you check out or visit the showroom.

Can I see and try the furniture before I buy?

Absolutely. We'd love to have you visit our showroom at 12-J Gulberg 3, Lahore, Pakistan, where you can see finishes and fabrics in person, sit on our upholstery, and speak with our design team about custom options. You can reach us at 0334-4449478 or on Instagram @zgalleriapk to book a visit or ask a question beforehand.

What payment methods do you accept?

We accept bank transfer, major debit/credit cards, and cash payments in-store. For custom orders, we typically require a deposit to begin production, with the balance due before or upon delivery. Our team will walk you through the exact payment schedule for your order.

How do I care for my furniture?

Care depends on the material — wood pieces should be kept away from direct sunlight and cleaned with a soft, dry cloth, while upholstered pieces benefit from regular vacuuming and prompt attention to spills. We're happy to share specific care instructions for your piece at the time of delivery, and our team is always available for care advice afterward.

What is your return and exchange policy?

Because most of our pieces are made to order, custom furniture cannot usually be returned once production has begun. For ready-stock items, please reach out to our team within a few days of delivery if there's a manufacturing defect or damage in transit, and we'll work with you on a repair, replacement, or exchange. We recommend inspecting your furniture at the time of delivery.

Do you offer a warranty?

Yes, our furniture is covered against manufacturing defects for a limited period after delivery. This covers structural issues such as frame or joinery faults, and does not cover normal wear, fabric fading from sunlight, or damage from misuse. Contact our team with your order details if you notice an issue and we'll take care of it.

Still have a question?

We're happy to help. Call or WhatsApp us at 0334-4449478, message us on Instagram @zgalleriapk, or visit our showroom at 12-J Gulberg 3, Lahore.