Refund policy

Made-to-order customisation, changes and refunds

Customisation changes may be requested within 3 days of order confirmation, provided production has not commenced. Once production has commenced or 3 days have passed, no further changes, cancellations or refunds are available, except where applicable law requires otherwise.

Ready-stock returns

Eligible ready-stock items may be returned within 14 days of delivery or pickup. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Contact us before sending any item back; returns sent without prior approval will not be accepted.

Made-to-order, customised and personalised items are not eligible for return or exchange after the change period above, except in the case of a verified manufacturing defect, delivery damage or where applicable law requires otherwise.

Damaged, defective or incorrect items

Please inspect your order on delivery and contact us promptly if it is damaged, defective or incorrect. Keep the item and its packaging available for inspection so we can assess the issue and arrange an appropriate resolution.

Approved refunds

When a refund is approved, it will be issued to the original payment method. Processing normally takes 7 to 14 business days after approval; your bank or payment provider may require additional time to post the amount.

Contact

Email zgalleria4@gmail.com or call +92 310 4790949 for return or order-change assistance.